Better prioritization
Because all our colleagues have direct contact with customers, we all know what our customers are talking about. This means there is less discussion when setting priorities and solving customer problems takes priority over new features. After all, we are all paid by our customers. If you peru phone number library never talk to them, you can easily forget that.
By working on support we have learn that the majority of questions occur with websites that have just been mov to us. We are now investigating how we can recognize a number of complications in advance in an automatic moving tool.
Because everyone is in contact with customers, you get direct feback if you have dropp a stitch somewhere. Do you make unclear agreements as an account manager? Do you make promises as a marketer that we cannot keep? Do you deliver features with too many bugs as a developer? You will hear all about it directly.
We are more flexible
Because all colleagues are able to help our customers with the simpler questions, we can easily scale up the capacity of our support department if the situation requires it. For example, colleagues regularly step in when people at the service desk are absent due to illness.
What are the pitfalls?
Picking up the phone and talking to strangers who have questions you may not know the answer to is scary. clean email It requires people to step outside their comfort zone, and that can be a resistance. To get a “support for all” approach off the ground, it is essential that management leads by example. I would best optimonk alternatives to grow your conversions even argue that the benefits are greatest for managers who are far remov from customers.
We also notice that not everyone experiences support asW_savvii_support fun work, but we do notice that practically everyone sees the importance of doing it on a regular basis.
