Offering great customer service is critical to the success of a company. Customers are more likely to buy from you if they know they can count on your help, Desk Plugins for Customer Support through live support or using a chat plug-in.
In this article, we find the best support and helpdesk plugins for WordPress. Check out the list below and choose what works best for you.
1. Help the Boy Scout
Help Scout provides a complete platform that is simple to use, easy to manage and offers a human touch. It is one of the leading helpdesk plug-ins and customer support system that also offers shared inboxes.
When using this plugin, jamaica phone number data you will see three main elements: a support center, documents and Beacon. The latter is a helper on the page that allows visitors to get answers to their questions without leaving the site or from forums like bbPress.
Help Scout’s support tools are built for growing companies focused on a better customer experience rather than a corporate-grade company. You can start having conversations in minutes, with fewer clicks, Desk Plugins for Customer Support and even manage the setting on your own without WP Support.
2. 2. Heroic Inbox
Looking for easy access to customer metrics? This plugin extracts all the data about your customers to the sidebar next to your conversation. You will know the main information with a simple click.
It is also worth mentioning the Heroic KB. It’s easy to use and provides a searchable knowledge base for your website, so customers can easily find answers to their questions, as well as be more secure than an open-source plug-in.
Another tool, Collision Detection, discover 8 technological trends in real estate management will stop sending scheduled messages when an incoming message is detected. This allows the response to be updated or modified if the customer adds more information and combines well with the Saved Replies option for modeled responses.
3. Amazing support
Awesome Support is the best free plugin for helpdesk support in WordPress. It triggers automatic emails at 6 important events, such as new tickets, Desk Plugins for Customer Support answered tickets or customer response. There is also a smart agent complement for even more sophisticated ticket system routing.
Not to mention that it’s easy to set up in less than 5 minutes, you don’t need to know PHP. Awesome Support is GDPR-ready, works with Gutenberg, is mobile responsive, and allows you to add custom fields to your front-end support ticket forms.
If you are familiar with the WordPress admin user interface, b2b phone list you will see that Awesome Support uses the same design with more than 28 accessible add-ons and an integration with Woocommerce.
Looking for the best price? It is by far the only free helpdesk plugin and support ticket issuance that can get close to the features you would get in a SAAS solution, such as Zendesk or Help Scout.
4. 4. WPForms
Another advantage of WPForms is that, like SupportCandy, it allows you to set up notification emails whenever a support ticket is sent. In addition, you can allow users to upload screenshots of their issues with the File Upload add-on.
Also, if you are using another WordPress helpdesk plugin, such as Help Scout, you can integrate your support ticket form using a tool like Zapier. This plugin is the best to set up a simple customer helpdesk system on your WordPress site.
You can also use WPForms to create any type of form required for your website, including contact, registration and login forms, Desk Plugins for Customer Support booking and more.
