An automatic answering telephone system ensures that customer calls are answered instantly. This not only gives your small business a professional look, but it can also help you reduce costs.
In this step-by-step tutorial, answering system for your website we will show you how to easily set up an automatic answering phone system in WordPress.
Getting the right tools for an automated telephone system
Many small business websites simply add a phone number or a call button to the site and stay for that. Thus, customers can contact them if necessary. But the problem with this is that you can receive calls at any time and if you are on another call, the customer can keep waiting for a long time.
It will leave you and they frustrated. An automatic answering system, on the other hand, allows you to take advantage of many features that include automatic call answering, standby call, business hours and more.
With standard phone services, setting up these features can be expensive, especially if you’re dealing with commercial call volumes.
By using an automatic call-to-handing system, netherlands phone number data you can get all the features necessary to provide a high customer experience on your website, within your budget.
We recommend the use of Nextiva. It is the best commercial telephone service that allows you to easily manage business calls with automatic receptionist resources.
Nextiva is a VoIP telephone service provider (voice over Internet protocol). This means that it uses the Internet to make and receive phone calls, which makes it much cheaper.
You don’t need an expensive call center with support staff. You’ll have everything you need to look professional, even if it’s just one or two team members handling the support.
If you have a larger team, you can forward the authors of the calls to the right department using a menu system. This will reduce call queues and make it much easier to manage calls.
How to set up an automatic answering system
To start, sign up for a Nextiva account. You can choose a plan according to the features and functionality you need and price levels. The Essential basic plan is more than enough to start using an automated phone system for small businesses, and you can scale as you grow.
You can also request a demo before signing up to be sure that this service is suitable for you.
When you sign up, you will have the option to select a new business phone number or connect an existing number to your Nextiva account.
After you complete the setting, then place your ingredients in you can use this number to make and receive calls on multiple devices.
Now, to configure the automatic answering phone system on your website, go to your Nextiva account. In the taskbar on the left, select the Communication “ Telephone System tab.
This will open a new page where you’ll see more options for your phone system. Select the Call Flows tab here. This will allow you to set up an automated customer service system for small businesses.
Then you can select the Create New Flow button to start setting up the automatic answer feature.
When you’re just starting out, you can start from scratch. Once you create call flows and save them as templates, you will see them here.
How to add a “Call Now” button to your WordPress site
There is a simple WordPress plugin that you can use to add a Connect button now to your website. This makes it easier to dial down to your number, especially if the person is using a mobile phone.
If you are looking for a free automatic answering phone system, this plugin can be a good alternative. It facilitates the connection of the customers with you, b2b phone list just click the call button.
You can also use a contact form in WordPress. You can set it up for free and allow interested users to fill out a form with the date and time they find convenient for you to contact them.
Going back to the tutorial, we will configure the Call button on your website.
In WordPress, navigate to the Plugins page “ Add new. Now, look for the WP Call Button plug-in, install it and activate it. For more steps on this, use this guide: How to install a WordPress plugin – 3 methods (step by step)
Once enabled, answering system for your website go to Settings” WP Call Button in the WordPress menu.
Here, you can activate the call button and add the VoIP phone number that you have configured with Nextiva.
You’ll also see options to customize the look of the button and add a fixed call button that floats on your site screen.
