Live chat tools are a great way to communicate with website visitors in a more personal and direct way. You can talk to your customers by getting instant assistance, which is great for improving the user experience.
This makes it a cost-effective way to solve problems and get real-time feedback, best live chat software as well as increase site engagement.
In this article, we’ll look at the 11 best live chat plugins for WordPress that you can use on your site.
Why is live chat support so important?
As a website owner, your top priority should be to make each visitor’s stay on your site as productive, memorable and convenient as possible.
A simple and effective way to do this is through effective communication.
While tools like WhatsApp Business, phone calls, and SMS are a great way to communicate with your audience, austria phone number data they may require visitors to leave your site to contact you or get the information they need. This is something that can reduce the number of returning visitors.
That’s why live chat plug-ins are such a powerful tool.
They allow your team to effectively interact with the target audience on your website, making it convenient, fast and actionable.
While you can integrate live chat software on your website in a number of ways, plug-ins feature one of the simplest and best ways to do this.
After testing and comparing these live chat support tools, we’ve compiled a list of the best live chat software plugins.
Come on, let’s go!
1. LiveChat
The best live chat plugin is undoubtedly LiveChat. This is due to the fact that it is an easy to integrate plugin with a beautiful interface that anyone can use, which makes it great for beginners.
You can integrate popular messaging apps, such as Facebook Messenger and Whatsapp, to receive all social media messages directly on LiveChat, which ensures that your site visitors use the most convenient way to communicate with you.
With over 130 integrations, LiveChat is not limited to social media platforms alone. You can add CRMs, email marketing tools, billing, lead generation, chat targeting, and more. This makes it perfect for ecommerce stores.
You can also connect the plugin by adding a code to your site’s Google Tag Manager or installing the plugin if you have a WordPress site. In addition, you can integrate it with Google Analytics to ensure that you can properly measure live chat metrics.
LiveChat really tries to help you connect better with your audience. This is evident by its highly customized and advanced features. It comes with an easy-to-use control panel that lets you create custom messages, today’s stock price first set colors and the name of your support representative by chat with just a few clicks.
Another way to communicate faster with LiveChat is to use predefined answers.
These are pre-written answers to common questions. So instead of typing the same answer or copying and pasting it from your computer, you can simply send the message directly from LiveChatbox.
But it’s always important to get information before talking to a customer, even with pre-written answers. LiveChat offers pre-chat forms. These forms ensure that users provide the most relevant information possible before they initiate communication.
2. 2. The Brelyf
Formally SendinBlue, Brevo is one of the best live chat software due to its various features and user-friendly interface.
Brevo is mostly an email marketing tool, but it offers an incredible integration with live chat. It does this through highly customizable live chat widget options. It also allows you to choose colors, chat button designs, and even customize the welcome message to align to your tone.
This allows you to perfectly match the brand of your website. In addition, your visitors can use the messaging apps they are most familiar with to communicate more easily with you.
The best part is that adding live chat to your WordPress site with Brevo is simple and requires no technical knowledge or coding. This ensures that you can get started quickly with customer support and engagement in real time.
In addition, Brevo Live Chat offers multilingual support. This feature helps to automatically translate your standard welcome message into multiple languages based on the language of the visitor’s browser. As a result, b2b phone list you can broaden your audience by ensuring that your services are available to more people without language barriers that limit it.
Another valuable feature is the integration of Brevo Live Chat with CRM systems, allowing you to identify and track site visitors throughout the customer journey.
These integrations simplify customer data management, making it easier to create leads and provide more personalized support.
In addition, Brevo Live Chat supports additional communication channels beyond live chat such as social media messages. This combines all interactions with customers into a central chat administrator for more efficient management.
Check out the full review of Brevo Live Chat here.
Start using Brevo here.
Prices: Offers a free version. The professional plan starts at $25 per month.
The 3rd Olark
Olark is a simple but powerful tool, which makes it one of the best WordPress live chat plug-ins. It allows you to fully customize the look of the chat box so you can maintain visual consistency and your brand. You can choose colors and shapes for buttons or guides, and even select rounded or high-ricket corners, providing total design flexibility.
But Olark’s stand feature is undoubtedly its ability to offer automated live chat messages triggered by customer-specific criteria. These criteria include the visitor’s behavior, the location, the page they are on, the time of day, the activity of the cart and more.
Automated messaging helps you start conversations and increase engagement. With this, you can guide customers in the right direction without manual intervention. This can increase sales and engagement, while also making visitors stay longer on your WordPress site.
In addition, Olark’s robust live chat analysis and reporting provide real-time insights into chat volume, satisfaction scores, and support agent activity. This data allows companies to make informed decisions about their team and learn the best ways to prioritize customer interactions effectively.
Olark also offers email summaries of live chat reports. This data can be used to monitor your team’s use of the tool so that they can collaborate more efficiently.
Begin using Olark here.
Prices: Offers a free 2-week trial. The basic plan starts at $29 per month.
4. 4. HubSpot
HubSpot offers one of the best live support features. It comes with precise targeting options, allowing you to engage visitors based on site-specific URLs, query parameters, or visitor information.
This highly personalized approach ensures that your interactions are highly relevant and that the conversation is always on time. This allows you to better relate to your customer base, improving the user experience.
HubSpot Live Chat is also customizable and is another important advantage that you should use.
You can customize the look of the widget chat window to match your brand, making it visually appealing and appropriate to your site’s style. In addition, HubSpot provides control over widget behavior on desktop and mobile screens. This helps to optimize the user experience so that regardless of device, your visitors have a great live chat experience.
HubSpot is one of the best CRMs due to its integration features and ease of use.
It also doesn’t disappoint when it comes to its live chat integration features. It integrates seamlessly with your HubSpot CRM and other tools, ensuring great interactions with your visitors.
5. zendesk
Zendesk, formerly Zopim, is one of the best live chat tools because it integrates seamlessly with your landing pages. This helps you offer proactive support and deeper conversation experiences with your target audience.
This versatility allows one of the easiest real-time live chat experiences with your customers, so you can solve their problems right away. It allows for two-way communication and message storage, in which customers can see previous messages and resume conversations when it is convenient for them.
A standout feature of this live chat tool is Zendesk’s unified omnichannel solution.
With this feature, you can transfer chats and continue the conversation on another platform. You can transfer email chats to social media, web chat for mobile chat, or any combination your specific customer prefers to use to communicate.
Like most live chat plugins on this list, Zendesk also offers pre-write responses and template shortcuts. This simplifies your responses and maintains a consistent voice in customer interactions.
