Falling on your face is part of it. Enter fuck up nights
If your business model is not yet clear and proven, you are still in the start-up phase. As soon […]
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The road to the final bottle of beer was one
A of trial & error in the kitchen of one of the boys on two large pans and in no
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As a result, they are flexible and experiment
In addition, Millennials are less accustomed to taking one-way routes towards a goal. Many young people have had to adjust
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About half of the messages fall into the category ‘Other’
What appears in practice: there is a lot of noise. Tweets about #beer or 140 characters that are about
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At least not in this order of magnitude.
Hand drawn social mia icons in black & whiteThere are always many conversations with sentiment on social mia on
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Are you already applying them?
After looking at the infographic, you might think: ‘but I already knew all that!’. That’s good! At least you are
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This requires customer stories instead of a star rating
From accountability to action : customers are not looking for accountability (e.g. a satisfaction rating), but find it much
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All communication with customers is maintained
For the KPN brand, 100 people work on social media. A large part of them are part of the webcare
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Each department has a set of at least two screens
The first screen displays standard KPN expressions. The second screen has room for department-specific content based on the department’s wishes.
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A outage on Texel reported thanks to social mentions
In September 2014, there was a malfunction on Texel that was not detect by the network technology. The system
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Sharpening the reason(s) is an essential
A solid business case starts with a description of the reasons. part of the final adoption, the acceptance of the
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Business case for a social intranet
Want to know all the guidelines for publishing video on social media? Scroll down to view the infographic. For