At Savvii Managed WordPress Hosting, all employees have recently started working on customer service for one day per quarter, with developers working even more. This applies to everyone; the CEO also participates. In addition, all new colleagues work on customer service for two weeks. paraguay phone number library Why do we do this? And what should you pay attention to if you want to implement this yourself?
Our inspiration comes from companies like Amazon, Zappos (the American Zalando) and Olark (makers of live chat software). At all these companies, new employees are required to receive training in the support department and work with them for a while. Often, all employees come back occasionally for extra training or work on support. This method has contributed to both efficiency and customer experience for these companies, resulting in significant growth.
We believe that the concept of ‘everyone on support’ is possible for almost all organizations. Especially organizations that think that their product is so complex that the CEO cannot advise on it, can benefit a lot from a fresh look at a complex product.
Why are we doing this?
There are a number of reasons why it is useful to have all employees do customer service at least once.
It’s good training
Answering many different questions about our products and about WordPress itself forces everyone to gain a lot of knowledge about the ins and outs of Savvii in a short time. And you do not only gain the knowledge yourself, but also from which colleagues or in which databases this knowledge can be found. Because you do not gain this knowledge only for yourself, but for our customers, you have to force yourself to know more than our customers. If you have questions clean email in the future, you know where to find the answer.I will discuss these
Understand customers better
We all have an idea of the problems and questions that customers have. But only direct 8 tips to optimize your business’s social media strategy ommunication with customers ensures that you really know what is going on. This information is essential to improve products and processes or to launch new products.
